Return & Refund Policy – Tohfaghar

At Tohfaghar, we want you to love every product you purchase from us. Customer satisfaction is our top priority, and we strive to make your shopping experience smooth, safe, and enjoyable. This Return & Refund Policy explains how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

You can request a return or exchange if:

  • The item is damaged, defective, or incorrect upon delivery.
  • The item is unused, unwashed, and in its original packaging with all tags intact.
  • The return request is made within 7 days of receiving your order.

Please note that toys, baby garments, and personalized gifts are delicate items and may not qualify for return if used or damaged after delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Baby garments and accessories that have been worn or washed
  • Personalized or custom-made gifts
  • Discounted or clearance sale products

3. How to Request a Return

To start a return, please contact our support team with your order number, product details, and reason for return.
📧 Email: [contact@tohfagharpk.com]
Once approved, we’ll provide return instructions and the return shipping address.

4. Refund Process

After receiving and inspecting your returned item:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be made to your original payment method or as store credit (based on your preference).
  • Shipping charges are non-refundable, unless the return is due to our error.

5. Exchange Policy

If you receive a damaged or incorrect product, we will gladly send you a replacement at no additional cost once your return is verified.

6. Order Cancellations

Orders can be canceled before dispatch. Once your order has been shipped, cancellation is no longer possible. You may still apply for a return after receiving the product.

7. Contact Us

If you have any questions or concerns regarding returns, exchanges, or refunds, please contact us:
📧 Email: [contact@tohfagharpk.com]
🌐 Website: [www.tohfagharpk.com]

Tohfaghar is dedicated to ensuring your shopping experience remains joyful whether you’re choosing toys, baby garments, or gifts for loved ones.